Municipal Office
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Office Hours
Monday - Friday 7:30 AM - 4:30 PM 111 Elm Street PO Box 426 Penn Yan, NY 14527 Phone 315-536-3374 Fax 315-536-4685 |
Susan Campbell
scampbell@villageofpennyan.com Sonja Fredenburg sfredenburg@villageofpennyan.com Christine Mickelsen cmickelsen@villageofpennyan.com Patti Rumsey prumsey@villageofpennyan.com |
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State of Emergency Expires
The State of Emergency in New York State, which began on March 7, 2020, expired June 24, 2021. If you have experienced a change in financial circumstances due to the COVID-19 State of Emergency and would like to request relief from service termination until December 22, 2021, please contact the Municipal office at (315) 536-3374. A change in financial circumstances may include a customer who has qualified for unemployment or experienced a reduction in household income, incurred significant costs, or experienced other financial hardship due to the COVID-19 State of Emergency. Penn Yan Municipal may require additional documentation in regards to the change in financial circumstances. |
Convenience fees,
described below, will be charged. |
Emergency Solutions Grant
Do you need help with paying your housing and Utilities? The Emergency Solutions Grant offers financial support for those in need of preventative and rapid re-housing assistance. Prevention assistance may include utility arrears.
Do you need help with paying your housing and Utilities? The Emergency Solutions Grant offers financial support for those in need of preventative and rapid re-housing assistance. Prevention assistance may include utility arrears.
Emergency Rental Assistance Program
The Emergency Rental Assistance Program assists households behind on their rent that have experienced financial hardship due to COVID-19 and are of homelessness or housing instability. In addition, the program can provide temporary rental assistance and assistance with unpaid utility bills.
The Emergency Rental Assistance Program assists households behind on their rent that have experienced financial hardship due to COVID-19 and are of homelessness or housing instability. In addition, the program can provide temporary rental assistance and assistance with unpaid utility bills.
Consumer's Rights and Responsibilities
You have rights and responsibilities based on New York State Public Service Commission (PSC) rules and the Home Energy Practices Act (HEFPA).
You have rights and responsibilities based on New York State Public Service Commission (PSC) rules and the Home Energy Practices Act (HEFPA).
IEEP Appliance Advantage Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring a program to encourage residential electric customers to upgrade their appliances to ENERGY STAR labeled appliances.
IEEP Commercial Energy Efficiency Program
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to encourage commercial electric customers to upgrade their equipment to energy efficient equipment.
IEEP Heat Pump Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to provide rebates for customers who install qualifying high-efficiency heat pump equipment purchased and installed after October 1, 2020.
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring a program to encourage residential electric customers to upgrade their appliances to ENERGY STAR labeled appliances.
IEEP Commercial Energy Efficiency Program
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to encourage commercial electric customers to upgrade their equipment to energy efficient equipment.
IEEP Heat Pump Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to provide rebates for customers who install qualifying high-efficiency heat pump equipment purchased and installed after October 1, 2020.
Pay Your Municipal Utility Bill Online
There are fees associated with paying your bill online. If paying via ACH or e-check, effective November 15, 2020, the new convenience fee is $1.95 - the old rate was $1.05. The fee for debit and credit card payments is approximately 2.95% of your total bill.
There are fees associated with paying your bill online. If paying via ACH or e-check, effective November 15, 2020, the new convenience fee is $1.95 - the old rate was $1.05. The fee for debit and credit card payments is approximately 2.95% of your total bill.
Tips For Energy Efficiency
Lighting accounts for about 15% of a home's electric use. By using energy-efficient compact fluorescent bulbs instead of standard incandescent light bulbs, you can use 75% less electricity. Continue reading Tips for Energy Efficiency for more lighting tips.
Lighting accounts for about 15% of a home's electric use. By using energy-efficient compact fluorescent bulbs instead of standard incandescent light bulbs, you can use 75% less electricity. Continue reading Tips for Energy Efficiency for more lighting tips.
Drinking Water Quality Report for 2020
In compliance with State regulations, the Penn Yan Municipal Utilities Board publishes a report annually describing the quality of your drinking water.
In compliance with State regulations, the Penn Yan Municipal Utilities Board publishes a report annually describing the quality of your drinking water.
Utility Services
Hours 7:00 AM - 3:30 PM
Phone 315-536-3374
Phone 315-536-3374
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Water Treatment Plant
Matt Fritz, Chief Operator 1515 West Lake Road Fax 315-536-5096 pywtp@villageofpennyan.com |
Waste Water Treatment Plant
Yvonne Tucker, Chief Operator 30 Elmwood Avenue Fax 315-536-9316 ytucker@villageofpennyan.com |
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For consumer complaints that cannot be resolved with the Village, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints; Phone: DPS Hotline at 1-800-342-3355 (M-Th 7:30 am-7:30 pm, F 7:30 am-7:00 pm); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223 |
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