Municipal Office
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Office Hours
Monday - Friday 7:30 AM - 4:30 PM 111 Elm Street PO Box 426 Penn Yan, NY 14527 Phone 315-536-3374 Fax 315-536-4685 |
Susan Campbell
scampbell@villageofpennyan.com Christine Mickelsen cmickelsen@villageofpennyan.com Patti Rumsey prumsey@villageofpennyan.com |
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Low Income Household Water Assistance Program
Do you need help paying for overdue water and wastewater bills? The Low Income Household Water Assistance Program (LIHWAP) can help. LIHWAP is a drinking water and wastewater emergency assistance program funded through new federal resources. Benefits are based on the amount of unpaid water and wastewater bills owed by applicants. This assistance is targeted at low income households and income guidelines will mirror that of the Home Energy Assistance Program, see above. Consumer Assistance Programs Fact Sheet
The Department of Public Service provides a variety of services to protect and assist utility customers. This fact sheet provides information on bill payment options and financial assistance programs to help manage utility bills. |
Convenience fees
described below will be charged. |
Winter Preparedness Messages From New York State
"For the 2021-22 winter season, in general, electric and natural gas bills are expected to be higher on average than last year." New York State provides information on resources available to help consumers manage their energy usage and related bills and raise awareness of consumer protections. Visit www.dps.ny.gov/winter.
"For the 2021-22 winter season, in general, electric and natural gas bills are expected to be higher on average than last year." New York State provides information on resources available to help consumers manage their energy usage and related bills and raise awareness of consumer protections. Visit www.dps.ny.gov/winter.
Consumer's Rights and Responsibilities
You have rights and responsibilities based on New York State Public Service Commission (PSC) rules and the Home Energy Practices Act (HEFPA).
You have rights and responsibilities based on New York State Public Service Commission (PSC) rules and the Home Energy Practices Act (HEFPA).
Emergency Rental Assistance Program
The Emergency Rental Assistance Program assists households behind on their rent that have experienced financial hardship due to COVID-19 and are of homelessness or housing instability. In addition, the program can provide temporary rental assistance and assistance with unpaid utility bills.
The Emergency Rental Assistance Program assists households behind on their rent that have experienced financial hardship due to COVID-19 and are of homelessness or housing instability. In addition, the program can provide temporary rental assistance and assistance with unpaid utility bills.
IEEP Appliance Advantage Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring a program to encourage residential electric customers to upgrade their appliances to ENERGY STAR certified appliances.
IEEP Commercial Energy Efficiency Program
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to encourage commercial electric customers to upgrade their equipment to energy efficient equipment.
IEEP Heat Pump Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to provide to provide rebates for customers who install qualifying high-efficiency heat pump equipment.
IEEP Lawn & Snow Removal Equipment Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to encourage their customers to upgrade their mowers and snow blowers to electric battery powered equipment.
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring a program to encourage residential electric customers to upgrade their appliances to ENERGY STAR certified appliances.
IEEP Commercial Energy Efficiency Program
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to encourage commercial electric customers to upgrade their equipment to energy efficient equipment.
IEEP Heat Pump Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to provide to provide rebates for customers who install qualifying high-efficiency heat pump equipment.
IEEP Lawn & Snow Removal Equipment Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to encourage their customers to upgrade their mowers and snow blowers to electric battery powered equipment.
Pay Your Municipal Utility Bill Online
There are fees associated with paying your bill online. If paying via ACH or e-check, effective November 15, 2020, the new convenience fee is $1.95 - the old rate was $1.05. The fee for debit and credit card payments is approximately 2.95% of your total bill.
There are fees associated with paying your bill online. If paying via ACH or e-check, effective November 15, 2020, the new convenience fee is $1.95 - the old rate was $1.05. The fee for debit and credit card payments is approximately 2.95% of your total bill.
Tips For Energy Efficiency
Lighting accounts for about 15% of a home's electric use. By using energy-efficient compact fluorescent bulbs instead of standard incandescent light bulbs, you can use 75% less electricity. Continue reading Tips for Energy Efficiency for more lighting tips.
Lighting accounts for about 15% of a home's electric use. By using energy-efficient compact fluorescent bulbs instead of standard incandescent light bulbs, you can use 75% less electricity. Continue reading Tips for Energy Efficiency for more lighting tips.
Utility Services
Hours 7:00 AM - 3:30 PM
Phone 315-536-3374
Phone 315-536-3374
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Water Treatment Plant
Matt Fritz, Chief Operator 1515 West Lake Road Fax 315-536-5096 pywtp@villageofpennyan.com |
Waste Water Treatment Plant
Yvonne Tucker, Chief Operator 30 Elmwood Avenue Fax 315-536-9316 ytucker@villageofpennyan.com |
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For consumer complaints that cannot be resolved with the Village, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints; Phone: DPS Hotline at 1-800-342-3355 (M-Th 7:30 am-7:30 pm, F 7:30 am-7:00 pm); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223 Sewer & Water Rate Schedule
Water and sewer rates and fees, effective June 1, 2021. Drinking Water Quality Report for 2021
In compliance with State regulations, the Penn Yan Municipal Utilities Board publishes a report annually describing the quality of the Village drinking water. |
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