Municipal Office
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Office Hours
Monday - Friday 7:30 AM - 4:30 PM 111 Elm Street PO Box 426 Penn Yan, NY 14527 Phone 315-536-3374 Fax 315-536-4685 |
Susan Campbell
scampbell@villageofpennyan.com Christine Mickelsen cmickelsen@villageofpennyan.com Patti Rumsey prumsey@villageofpennyan.com |
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State of Emergency Expires
The State of Emergency in New York State, which began on March 7, 2020, expired June 24, 2021. If you have experienced a change in financial circumstances due to the COVID-19 State of Emergency and would like to request relief from service termination until December 22, 2021, please contact the Municipal office at (315) 536-3374. Home Energy Assistance Program (HEAP)
New York State has announced a new customer assistance program to support customers with past due heating expenses. The Regular Arrears Supplement (RAS) is now available to HEAP eligible customers to help pay past-due arrears for electric utility accounts. This is a one-time benefit paid directly to Penn Yan Municipal on a first come, first served basis through September 30, 2022. |
Convenience fees
described below will be charged. |
We strongly encourage those who may be eligible to contact the Yates County HEAP Department at (315) 536-5184 as soon as possible. For additional information about HEAP, please visit the following website: http://otda.ny.gov/programs/heap/
Emergency Rental Assistance Program
The Emergency Rental Assistance Program assists households behind on their rent that have experienced financial hardship due to COVID-19 and are of homelessness or housing instability. In addition, the program can provide temporary rental assistance and assistance with unpaid utility bills.
The Emergency Rental Assistance Program assists households behind on their rent that have experienced financial hardship due to COVID-19 and are of homelessness or housing instability. In addition, the program can provide temporary rental assistance and assistance with unpaid utility bills.
Consumer's Rights and Responsibilities
You have rights and responsibilities based on New York State Public Service Commission (PSC) rules and the Home Energy Practices Act (HEFPA).
You have rights and responsibilities based on New York State Public Service Commission (PSC) rules and the Home Energy Practices Act (HEFPA).
IEEP Appliance Advantage Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring a program to encourage residential electric customers to upgrade their appliances to ENERGY STAR labeled appliances.
IEEP Commercial Energy Efficiency Program
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to encourage commercial electric customers to upgrade their equipment to energy efficient equipment.
IEEP Heat Pump Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to provide rebates for customers who install qualifying high-efficiency heat pump equipment purchased and installed after October 1, 2020.
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring a program to encourage residential electric customers to upgrade their appliances to ENERGY STAR labeled appliances.
IEEP Commercial Energy Efficiency Program
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to encourage commercial electric customers to upgrade their equipment to energy efficient equipment.
IEEP Heat Pump Rebate
The Village of Penn Yan and the Independent Energy Efficiency Program (IEEP) are sponsoring this program to provide rebates for customers who install qualifying high-efficiency heat pump equipment purchased and installed after October 1, 2020.
Pay Your Municipal Utility Bill Online
There are fees associated with paying your bill online. If paying via ACH or e-check, effective November 15, 2020, the new convenience fee is $1.95 - the old rate was $1.05. The fee for debit and credit card payments is approximately 2.95% of your total bill.
There are fees associated with paying your bill online. If paying via ACH or e-check, effective November 15, 2020, the new convenience fee is $1.95 - the old rate was $1.05. The fee for debit and credit card payments is approximately 2.95% of your total bill.
Tips For Energy Efficiency
Lighting accounts for about 15% of a home's electric use. By using energy-efficient compact fluorescent bulbs instead of standard incandescent light bulbs, you can use 75% less electricity. Continue reading Tips for Energy Efficiency for more lighting tips.
Lighting accounts for about 15% of a home's electric use. By using energy-efficient compact fluorescent bulbs instead of standard incandescent light bulbs, you can use 75% less electricity. Continue reading Tips for Energy Efficiency for more lighting tips.
Drinking Water Quality Report for 2020
In compliance with State regulations, the Penn Yan Municipal Utilities Board publishes a report annually describing the quality of your drinking water.
In compliance with State regulations, the Penn Yan Municipal Utilities Board publishes a report annually describing the quality of your drinking water.
Utility Services
Hours 7:00 AM - 3:30 PM
Phone 315-536-3374
Phone 315-536-3374
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Water Treatment Plant
Matt Fritz, Chief Operator 1515 West Lake Road Fax 315-536-5096 pywtp@villageofpennyan.com |
Waste Water Treatment Plant
Yvonne Tucker, Chief Operator 30 Elmwood Avenue Fax 315-536-9316 ytucker@villageofpennyan.com |
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For consumer complaints that cannot be resolved with the Village, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints; Phone: DPS Hotline at 1-800-342-3355 (M-Th 7:30 am-7:30 pm, F 7:30 am-7:00 pm); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223 |
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